Return Policy

Before you return anything

Contact Amrocor first. Do not ship material back without authorization, because returns sent without it may be refused by the source. Email sales@amrocor.com with your quote or purchase order number, the item, the quantity and the reason.

What we need from you

• Quote or PO numberSo we can match the order to the original source and terms.
• Item and quantityThe part number and how many units are affected.
• Reason for the returnIncorrect item, damage in transit, or a change on your side.
• Photos, where relevantFor damage or a suspected wrong item, photographs speed up the claim.
• Condition of the goodsWhether packaging is unopened and the material is unused.
• Delivery dateWhen the material arrived at your location.

How a return is handled

1. 01You contact usSend the details above to sales@amrocor.com or call 1-888-498-7045.
2. 02We review the termsWe check the terms on your quote and the manufacturer's return terms for that item.
3. 03We confirm in writingIf a return is accepted, you receive written instructions and the return address.
4. 04ResolutionReplacement, credit or repair is confirmed in writing once the source has processed the return.

Damage or shortage in transit

Note any visible damage or shortage on the delivery receipt at the time of delivery and tell us the same day where possible. Carrier claims are time sensitive, and the delivery receipt is the primary evidence.